Patient Rights

Patient Rights and Responsibilities Notification

At Wagoner Community Hospital we respect your rights as a patient, and recognize you as an individual with unique healthcare needs. We want you to know what your rights are as a patient, as well as what your obligations are to yourself, to other patients, to your physician, and to the hospital.

We encourage a partnership between you and your health care team. Your role, as a member of this team, is to exercise your rights and to take responsibility by asking for clarification of things you do not understand.

Please let us know if you wish to have a representative or support person involved in your patient rights process.

Your Rights

  • You have the right to considerate and respectful care in a safe setting free from all forms of harassment.

  • You have the right to respect of your personal values and beliefs, and to be treated with dignity. You will be given impartial access to care without regard to race, religion, national origin, sex, sexual orientation, gender identity or expression, veteran’s status, age, physical or mental disability, socioeconomic status, or ethnicity.

  • You have the right to expect treatment free from any form of abuse, neglect, or harassment from staff, other patients, and/or visitors.

  • As an active member of your care team, you have the right to participate in the development and implementation of your plan of care including treatment, discharge, transfer, and pain management.

  • You have the right to know who is providing your care and of any relationships a care provider may have which poses a potential conflict of interest.

  • You have the right to informed consent before you are treated including information on your medical status, diagnosis, and prognosis. In partnership with your physician, you will agree to treatment based on a full explanation of your disease or injury, the risks and benefits of the proposed treatment and the alternative treatments. You also have the right to refuse treatment and be informed of the medical consequences of such decision.

  • You have the right to be informed of any experimental treatment, research or clinical training activities that may be involved in your treatment.

  • You have the right to formulate an advance directive and to have hospital staff and practitioners who provide care comply with these directives. Directives such as a living will or health care proxy express your choices about future care if you become unable to speak for yourself. If you have an Advance Directive you should provide a copy to the hospital, your family, and your doctor. This applies to Medical and to Psychiatric Advance Directives.

    • You have the right to change, delete, or add to your advance Directive at any time and to have access to care whether or not you have an Advance Directive. Information and assistance with an Advance Directive is available from your nurse.

  • You or your legally designated representatives have the right to request the withholding of resuscitative services or the initiation or withdrawal of life-sustaining treatment to the extent provided by law. Under Oklahoma law, if you are not able to make health care decisions and cannot eat or drink, you will probably be given a feeding tube unless you reject artificial nutrition and hydration in your advance Directive.

  • You have the right to request Bio-ethics assistance to help you with the decision-making process. If you have concerns or questions about end-of-life or medico-legal issues, please alert your nurse.

  • You have the right to privacy, including physical privacy such as privacy during personal hygiene activities and during procedures. This right may be limited in situation where a person must be continuously observed to ensure his/her safety.

  • You have the right to informational privacy and confidentiality.

  • You have the right to expect that a family member or representative and your physician will be notified promptly of your admission to the hospital at your request.

  • You have the right to voice complaints regarding the quality of care and service you receive with assurance that a complaint will not compromise your care. If you have a complaint or you feel your rights are not being respected please let the staff know, or you may initiate the grievance process directly by calling the Ethics and Compliance Hotline at 918-706-4258. For written communication, address your concern to Ethics and Compliance, Wagoner Community Hospital 1200 West Cherokee Wagoner, Ok 74467. We make every attempt to provide an update or resolve issues within seven business days. We encourage you to speak directly to us; however, if you choose not to speak with someone here, you have the right to express grievances to the Director of Hospitals and Related Institutions Oklahoma State Department of Health, 1000 NE 10th Street, Oklahoma City, Ok 73117-1299 or 405-271-6576.

  • You have the right to treatment in a safe environment free from restraint or seclusion that is not medically required.

  • You have the right to review your medical records and to have the information explained, except when restricted by law

  • For treatment planning, if you are a minor, your family and/or legal guardian will be involved in all decisions for your care. For adult patients unable to exercise rights involving treatment, Wagoner Community Hospital will extend these same rights to your legally designated representative. Under Oklahoma law, such representative may include a court-appointed guardian, a health care proxy named in an Advance Directive for health Care, or the holder of a Durable Power of Attorney. For non-treatment related rights, your stated representative may be involved at your request.

  • Should you need a service that is not provided by Wagoner Community Hospital, you have the right to be assisted in transferring to another healthcare facility. You will not be transferred until the other institution agrees to accept you.

  • You have the right to examine your hospital bill and to have it explained to you without regard to the source of payment

  • You have a right to be accompanied by or receive visitors of your choosing regardless of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, or disability within guidelines posed by the facility necessary for patient health and safety. Our visitation policy is provided for your information.

  • You have a right to language interpretation services, 24 hours per day, 7 days per week. As per posted tagline, if you speak one of the languages listed, language assistance services are available, free of charge. Ask a Wagoner Community Hospital staff member for assistance. In addition, please inform your healthcare team of any cultural considerations so they may be incorporated into your care, when possible.

  • You have a right to a 24 hour telecommunication device (TTY/TDD), which can connect the caller to all extensions within the facility for use by persons who are deaf, hard of hearing or speech impaired. If you require this device, please let a staff member know.

Your Responsibilities

  • In exercising your rights, you may not infringe on the rights of others. It is important to be considerate of other patients by observing their right to privacy, limiting your visitors in a multi-bed room, and maintaining a quiet atmosphere. Telephones, televisions, radios, and lights should be used in a manner agreeable to others.​

  • You have the responsibility to provide, to the best of your knowledge, accurate and complete information about your health status, medical history, and other matters related to your health.

  • Because you are responsible for the decisions you make about your care, we encourage you to gather as much information as you need to make your decisions. Once you and your physician have decided on a plan for treatment, be sure to advise your physician if you feel unable to follow the plan.

  • You are responsible for asking questions when you do not understand.

  • You are responsible for providing information for insurance and for fulfilling your financial obligations as promptly as possible.

  • You are responsible for recognizing the effects of life-style on your personal health.